A collection of videos on Social CRM, Social CRM technology, Social CRM concepts and definitions and applied Social CRM. http://www.yubby.com/c/5126 http://www.yubby.com/c/5126 http://www.yubby.com/img/channels/000004265u.jpg http://www.yubby.com/c/5126 <a href="http://www.yubby.com/channel/player/5126/48736"><img src="http://i.ytimg.com/vi/NGRuOKgaM2c/1.jpg" align="right" border="0" width="110" /></a>Paul Greenberg on Oracle Social CRM http://www.yubby.com/channel/player/5126/48736 http://www.yubby.com/channel/player/5126/48736 OracleCRM@www.youtube.com Paul Greenberg on Oracle Social CRM Paul Greenberg on Oracle Social CRM crm,web,2.0,2.0,social,crm,salesforce.com,oracle,paul,greenberg,enterprise http://www.yubby.com/channel/player/5126/48736 <a href="http://www.yubby.com/channel/player/5126/48740"><img src="http://ts.vimeo.com.s3.amazonaws.com/169/138/16913852_200.jpg" align="right" border="0" width="110" /></a> http://www.yubby.com/channel/player/5126/48740 http://www.yubby.com/channel/player/5126/48740 Wouter Trumpie@www.vimeo.com Rockstars of Social CRM @ E20CONF / Boston crm,"social,crm","enterprise,2.0", http://www.yubby.com/channel/player/5126/48740 <a href="http://www.yubby.com/channel/player/5126/48741"><img src="http://i.ytimg.com/vi/uhzL9r2nmwQ/1.jpg" align="right" border="0" width="110" /></a>Sandra Wasseur, Senior Marketing Director for Oracle CRM in EMEA, provides her views on the main lessons learnt by Oracle's customers at its Oracle CRM Executive Summit in Paris. The Summit received over 150 attendees and provided a forum for Oracle customers to exchange ideas and learn more about Social CRM, Oracle's strategy of bringing Web 2.0 technologies into the enterprise to better engage customers and provide simpler, more intuitive customer management tools for employees.... http://www.yubby.com/channel/player/5126/48741 http://www.yubby.com/channel/player/5126/48741 OracleSocialCRM@www.youtube.com Oracle's Sandra Wasseur on the lessons learnt about Oracle Social CRM Sandra Wasseur, Senior Marketing Director for Oracle CRM in EMEA, provides her views on the main lessons learnt by Oracle's customers at its Oracle CRM Executive Summit in Paris. The Summit received over 150 attendees and provided a forum for Oracle customers to exchange ideas and learn more about Social CRM, Oracle's strategy of bringing Web 2.0 technologies into the enterprise to better engage customers and provide simpler, more intuitive customer management tools for employees.... EMEA,CRM,Customer,Relationship,network,networking,Social,facebook,myspace,blog,blogging,Web,2.0 http://www.yubby.com/channel/player/5126/48741 <a href="http://www.yubby.com/channel/player/5126/48748"><img src="http://i.ytimg.com/vi/9sWrYBLjTl0/1.jpg" align="right" border="0" width="110" /></a>Paul Greenberg - President of the 56 Group, EVP of the CRM Association, Chief Customer Officer of BPT Partners and author of "CRM at the speed of light" talks about "Social Media Culture and SAP CRM aunch of a social media and networking program". CRM2009 conference - www.crm2009.com http://www.yubby.com/channel/player/5126/48748 http://www.yubby.com/channel/player/5126/48748 SAPCRMTV@www.youtube.com CRM2009 Conference: Social Media Culture and SAP CRM Launch of Social Media and Networking Program Paul Greenberg - President of the 56 Group, EVP of the CRM Association, Chief Customer Officer of BPT Partners and author of "CRM at the speed of light" talks about "Social Media Culture and SAP CRM aunch of a social media and networking program". CRM2009 conference - www.crm2009.com CRM2009,conference,SAP,CRM,social,media,social,networking http://www.yubby.com/channel/player/5126/48748 <a href="http://www.yubby.com/channel/player/5126/48734"><img src="http://a.images.blip.tv/InboundMarketing-SocialCRMNotYourFathersCustomerRelationshipManagementSys686-304.jpg" align="right" border="0" width="110" /></a> CRM is going social. CRM is no longer just about contact management and sales op automation. What we're learning is that we need to leverage the Internet - search engines, blogs, social media - to reach customers more effectively. This includes reaching out to customers to find out what's on their minds, what social networks they frequent, what topics are important to them, and how they like getting information. Social CRM adds a whole new dimension to the traditional view of customer relationship management. The focus is undoubtedly on people and not technology. It's about joining the ongoing conversations our customers and prospects are already engaged in - not trying to control them. It's about using any tool available that will allow us to meaningfully engage with more people like them. It's realizing people like doing business with people they like - and understanding we love doing business with people we trust.Brent Leary is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. His client list includes Microsoft, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also received CRM Magazine's Most Influential Leader Award in 2004. He serves on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at www.BrentLeary.com. Learn more about the Inbound Marketing Summit at www.InboundMarketingSummit.com http://www.yubby.com/channel/player/5126/48734 http://www.yubby.com/channel/player/5126/48734 InboundMarketing@www.blip.tv Social CRM: Not Your Father's Customer Relationship Management System - Brent Leary IMS08 CRM is going social. CRM is no longer just about contact management and sales op automation. What we're learning is that we need to leverage the Internet - search engines, blogs, social media - to reach customers more effectively. This includes reaching out to customers to find out what's on their minds, what social networks they frequent, what topics are important to them, and how they like getting information. Social CRM adds a whole new dimension to the traditional view of customer relationship management. The focus is undoubtedly on people and not technology. It's about joining the ongoing conversations our customers and prospects are already engaged in - not trying to control them. It's about using any tool available that will allow us to meaningfully engage with more people like them. It's realizing people like doing business with people they like - and understanding we love doing business with people we trust.Brent Leary is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. His client list includes Microsoft, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also received CRM Magazine's Most Influential Leader Award in 2004. He serves on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at www.BrentLeary.com. Learn more about the Inbound Marketing Summit at www.InboundMarketingSummit.com social,crm,crm,inbound,marketing,inbound,marketing,summit,#ims08 http://www.yubby.com/channel/player/5126/48734 <a href="http://www.yubby.com/channel/player/5126/48742"><img src="http://i.ytimg.com/vi/dXNv1xjmK78/1.jpg" align="right" border="0" width="110" /></a>Inspired by an article by Brent Leary, I decided to give some concrete examples of how Traditional CRM approaches measure up with Social CRM approaches. In this 1 Slide Summary John M. Perez walks you through examples of Prospecting, Business Process Automation, and Storage of Customer Information in your CRM system. He presents 2 examples of these CRM attributes in a Traditional CRM Strategy vs. a Social CRM approach. Recommending that a good blend of both will be required in order to ... http://www.yubby.com/channel/player/5126/48742 http://www.yubby.com/channel/player/5126/48742 jperezpgi@www.youtube.com Traditional vs Social CRM Inspired by an article by Brent Leary, I decided to give some concrete examples of how Traditional CRM approaches measure up with Social CRM approaches. In this 1 Slide Summary John M. Perez walks you through examples of Prospecting, Business Process Automation, and Storage of Customer Information in your CRM system. He presents 2 examples of these CRM attributes in a Traditional CRM Strategy vs. a Social CRM approach. Recommending that a good blend of both will be required in order to ... socialcrmtools,social,crm,tools,social,crm,service-push.com,service-push,johnmperez.com,crm,traditional,crm,brent,leary,john,m,perez http://www.yubby.com/channel/player/5126/48742 <a href="http://www.yubby.com/channel/player/5126/48744"><img src="http://i.ytimg.com/vi/7XK0gCCO2vs/1.jpg" align="right" border="0" width="110" /></a>Steve Fearon, Oracle's Vice President for CRM On Demand and CRM Sales Development in EMEA, outlines what customers across Europe, the Middle East and Africa are looking for from their CRM systems and how Oracle's Social CRM tools address these requirements. He provides his perspective on how Web 2.0 technologies have shown the way for businesses to more successfully engage with their customers. http://www.yubby.com/channel/player/5126/48744 http://www.yubby.com/channel/player/5126/48744 OracleSocialCRM@www.youtube.com Oracle's Steve Fearon on Social CRM in EMEA Steve Fearon, Oracle's Vice President for CRM On Demand and CRM Sales Development in EMEA, outlines what customers across Europe, the Middle East and Africa are looking for from their CRM systems and how Oracle's Social CRM tools address these requirements. He provides his perspective on how Web 2.0 technologies have shown the way for businesses to more successfully engage with their customers. EMEA,CRM,Customer,Relationship,network,networking,Social,facebook,myspace,blog,blogging,Web,2.0 http://www.yubby.com/channel/player/5126/48744 <a href="http://www.yubby.com/channel/player/5126/48747"><img src="http://i.ytimg.com/vi/AXX3YJsgh8k/1.jpg" align="right" border="0" width="110" /></a>, demanding 24/7 service through a multitude of channels. Armed with internet research, customers are much better informed when it comes to discussing their requirements with a business. Martin Nitsche, Head of CRM at Dresdner Bank for Private and Corporate Clients, explains how his organisation, taking its lead from Web 2.0 technologies, is adapting its customer management systems and processes to meet the expectations of empowered customers. ... Oracle CRM Self Service Banking Web2.0 ... http://www.yubby.com/channel/player/5126/48747 http://www.yubby.com/channel/player/5126/48747 OracleSocialCRM@www.youtube.com Dresdner Bank on Serving the 21st Century Customer , demanding 24/7 service through a multitude of channels. Armed with internet research, customers are much better informed when it comes to discussing their requirements with a business. Martin Nitsche, Head of CRM at Dresdner Bank for Private and Corporate Clients, explains how his organisation, taking its lead from Web 2.0 technologies, is adapting its customer management systems and processes to meet the expectations of empowered customers. ... Oracle CRM Self Service Banking Web2.0 ... Oracle,CRM,Self,Service,Banking,Web2.0,Enterprise2.0 http://www.yubby.com/channel/player/5126/48747 <a href="http://www.yubby.com/channel/player/5126/48735"><img src="http://ts.vimeo.com.s3.amazonaws.com/169/138/16913852_200.jpg" align="right" border="0" width="110" /></a> http://www.yubby.com/channel/player/5126/48735 http://www.yubby.com/channel/player/5126/48735 Wouter Trumpie@www.vimeo.com Rockstars of Social CRM @ E20CONF / Boston crm,"social,crm","enterprise,2.0", http://www.yubby.com/channel/player/5126/48735 <a href="http://www.yubby.com/channel/player/5126/48746"><img src="http://i.ytimg.com/vi/bi8XWHsTWMA/1.jpg" align="right" border="0" width="110" /></a>A Demo showing you how to monitor support issues within the Twitterverse from within your CRM system. This demo illustrates Salesforce.Com monitoring Technical Support Issues occuring in Twitter, and seamlessly creating support cases from the Twitter Conversations. This is a set of upcoming features for an application called Social CRM Tools that will be available soon on app exchange. http://www.yubby.com/channel/player/5126/48746 http://www.yubby.com/channel/player/5126/48746 jperezpgi@www.youtube.com Social CRM Support with Twitter & Salesforce.Com A Demo showing you how to monitor support issues within the Twitterverse from within your CRM system. This demo illustrates Salesforce.Com monitoring Technical Support Issues occuring in Twitter, and seamlessly creating support cases from the Twitter Conversations. This is a set of upcoming features for an application called Social CRM Tools that will be available soon on app exchange. Social,CRM,Tools,Social,Support,Social,Tech,Support,SocialCRMTools,service-push,service,push http://www.yubby.com/channel/player/5126/48746 <a href="http://www.yubby.com/channel/player/5126/48743"><img src="http://i.ytimg.com/vi/nraNa6eUFBE/1.jpg" align="right" border="0" width="110" /></a>What is Social CRM? Often described as the processes a company uses to monitor, engage with, and activate the often large number of loose ties it maintains across open social networks. This is a demo/prototype of what a Social CRM application can look like using Salesforce.Com. Special thanks to Al for his work on the Twitter integration. Courtesy of John Perez of Service-Push.Com http://www.yubby.com/channel/player/5126/48743 http://www.yubby.com/channel/player/5126/48743 jperezpgi@www.youtube.com Social CRM in Salesforce.Com What is Social CRM? Often described as the processes a company uses to monitor, engage with, and activate the often large number of loose ties it maintains across open social networks. This is a demo/prototype of what a Social CRM application can look like using Salesforce.Com. Special thanks to Al for his work on the Twitter integration. Courtesy of John Perez of Service-Push.Com service-push.com,social,crm,social,network,salesforce.com,crm,social,crm,application,john,perez,service-push http://www.yubby.com/channel/player/5126/48743 <a href="http://www.yubby.com/channel/player/5126/48737"><img src="http://i.ytimg.com/vi/MZXfYmw11SE/1.jpg" align="right" border="0" width="110" /></a>Oracle customers comment on how Oracle Social CRM impacts their businesses. http://www.yubby.com/channel/player/5126/48737 http://www.yubby.com/channel/player/5126/48737 OracleCRM@www.youtube.com Oracle Customers on Oracle Social CRM Oracle customers comment on how Oracle Social CRM impacts their businesses. crm,web,2.0,2.0,social,crm,salesforce.com,oracle,enterprise,social http://www.yubby.com/channel/player/5126/48737 <a href="http://www.yubby.com/channel/player/5126/48738"><img src="http://a.images.blip.tv/InboundMarketing-SocialCRMNotYourFathersCustomerRelationshipManagementSys686-304.jpg" align="right" border="0" width="110" /></a> CRM is going social. CRM is no longer just about contact management and sales op automation. What we're learning is that we need to leverage the Internet - search engines, blogs, social media - to reach customers more effectively. This includes reaching out to customers to find out what's on their minds, what social networks they frequent, what topics are important to them, and how they like getting information. Social CRM adds a whole new dimension to the traditional view of customer relationship management. The focus is undoubtedly on people and not technology. It's about joining the ongoing conversations our customers and prospects are already engaged in - not trying to control them. It's about using any tool available that will allow us to meaningfully engage with more people like them. It's realizing people like doing business with people they like - and understanding we love doing business with people we trust.Brent Leary is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. His client list includes Microsoft, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also received CRM Magazine's Most Influential Leader Award in 2004. He serves on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at www.BrentLeary.com. Learn more about the Inbound Marketing Summit at www.InboundMarketingSummit.com http://www.yubby.com/channel/player/5126/48738 http://www.yubby.com/channel/player/5126/48738 InboundMarketing@www.blip.tv Social CRM: Not Your Father's Customer Relationship Management System - Brent Leary IMS08 CRM is going social. CRM is no longer just about contact management and sales op automation. What we're learning is that we need to leverage the Internet - search engines, blogs, social media - to reach customers more effectively. This includes reaching out to customers to find out what's on their minds, what social networks they frequent, what topics are important to them, and how they like getting information. Social CRM adds a whole new dimension to the traditional view of customer relationship management. The focus is undoubtedly on people and not technology. It's about joining the ongoing conversations our customers and prospects are already engaged in - not trying to control them. It's about using any tool available that will allow us to meaningfully engage with more people like them. It's realizing people like doing business with people they like - and understanding we love doing business with people we trust.Brent Leary is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. His client list includes Microsoft, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also received CRM Magazine's Most Influential Leader Award in 2004. He serves on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine. Leary writes regular online columns for Inc. and Black Enterprise magazines. He hosts and produces the popular Technology For Business $ake radio program. Leary's blog can be found at www.BrentLeary.com. Learn more about the Inbound Marketing Summit at www.InboundMarketingSummit.com social,crm,crm,inbound,marketing,inbound,marketing,summit,#ims08 http://www.yubby.com/channel/player/5126/48738 <a href="http://www.yubby.com/channel/player/5126/48745"><img src="http://i.ytimg.com/vi/yxlN9jiUlFQ/1.jpg" align="right" border="0" width="110" /></a>Denis Pombriant on Oracle Social CRM http://www.yubby.com/channel/player/5126/48745 http://www.yubby.com/channel/player/5126/48745 OracleCRM@www.youtube.com Denis Pombriant on Oracle Social CRM Denis Pombriant on Oracle Social CRM crm,web,2.0,2.0,oracle,social,crm,salesforce.com,oracle,denis,pombriant http://www.yubby.com/channel/player/5126/48745